Refund Policy

Overview

Order Cancellation

Order cancellation before shipment (1-2 working days) is acceptable. The refund will be returned to the original payment account.

Canceled by QiiFPV

We will cancel your order for the below reasons:

  • Product(s) unavailable currently, QiiFPV tries to contact customers and does not get a reply in 7 days.
  • High-Risk Order(s) identified by Credit Card bank or Paypal. To ensure your card safety, we will cancel your order.
  • No Shipping Methods. If we are not able to ship to your location, your order will be canceled.

Return Eligibility

Our refund policy lasts 15 days (This means that the calculation starts when the order is placed). If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund for Delivered Product

For returns, please click on the QiiFPV Return Policy for more information. If your return request is approved, please return the product and send the tracking number to QiiFPV.

Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.

Refunds

Cancellation During Transit

Order cancellation before shipment (1-2 working days) is acceptable. The refund will be returned to the original payment account.

If you email us after we have shipped your order to say that the package is no longer wanted and you want to cancel the order, please note that since the package is in transit, it cannot be intercepted. You will need to:

  1. Wait until the package arrives in your country.
  2. Refuse the package.
  3. Wait for the package to be returned to us.

We will refund your order after receiving the returned package. The time it takes for a package to be returned depends on the shipping time and the carrier; it usually takes us 15-60 days to get your returned package. This means that we will refund your order within 15-60 days (depending on when we get the returned package).

Note: Some countries do not support direct return of packages; you need to sign for the package before sending it back to us. Because you want to cancel the order for your own reasons, you will have to pay the shipping cost for the returned package.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.
  2. Then contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@qiifpv.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@qiifpv.com and send your item to:

No 4 Xiang shui jie,518129 Bantian Street, Longgang District,Shenzhen, Guangdong, China.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at support@qiifpv.com for questions related to refunds and returns.